Frequently Asked Questions
Everything you need to know about our luxury bath and body products, shipping, and more.
Are your products tested on animals?
No, we are proudly cruelty-free. The Somerset Toiletry Co. does not test any of our finished products or ingredients on animals, nor do we commission third parties to do so on our behalf.
What is your shipping policy for domestic orders?
We offer standard and express shipping options. Orders are typically processed within 1-2 business days, and standard delivery usually takes 3-5 working days. Free shipping is available on orders over a specific value, as indicated at checkout.
Can I return a product if I am not satisfied?
Yes, we accept returns on unused and unopened items within 30 days of purchase. Due to hygiene reasons, we cannot accept returns on products that have been opened or used unless they are faulty.
Are your products suitable for sensitive skin?
While our products are formulated with high-quality ingredients and natural extracts, we recommend checking the full ingredient list provided on the product page. If you have specific sensitivities, we suggest performing a patch test before full application.
Do you offer international shipping?
Yes, we ship to many countries worldwide. International shipping rates and delivery times vary depending on the destination and are calculated automatically during the checkout process.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also support secure digital payment options such as PayPal, Apple Pay, and Google Pay.